Relationship-based and Technology-driven

AXIS Technical Services

Joana Barbulescu and Bob Fedoruk founded Axis Technical Services in 2005 with the goal of sharing their extensive expertise in providing integrated and scalable solutions to the communications infrastructure community in the Greater Vancouver Regional District.

“The market was in need of a contractor who applies needs-based systems into their technical solutions and who is open to creating a process-driven approach to achieving mutual success for all teams. Our goal was to completely understand our customers’ information systems, then apply our wealth of knowledge in communications cabling design and installation, business operations, technical skills and customer relationship management,” Ms. Barbulescu explains. “We just thought by driving technology and building stronger relationships, we could also build a better network, a better way.”

With decades of experience providing integrated and scalable solutions to the communications infrastructure community, substantial project capabilities, and a wide-range of industry-specific equipment, the co-founders took the plunge into the new business venture. The entrepreneurs did not know “if the market was receptive to what we were thinking,” Ms. Barbulescu admits. Their instincts were soon proven correct.

“Fortunately the market for integrating communications systems was receptive. With the industry’s demand for greener energy environments and communication systems, we were given an opportunity to showcase our industry experts and accredited personnel, our track record with new technologies, and our strategic relationships. Fortunately, we were able to raise the bar.” In fact, the market has been so receptive that Axis Technical Services is currently ranked in the top 100 fastest growing business in British Columbia.

Building a Better Network

A properly functioning network is paramount in any business, whether it is in Education, Health Care, Government, Entertainment, Resources, Media, Biomedical Research, Tourism, Hospitality or Retail. “In any organization, the type of company, the purpose of the company, the product of the company, or what the company sells is irrelevant. At the heart of that company is their computer network,” Ms. Barbulescu points out. “Everybody works on computers.” All of these computers (and a host of other technological devices including smartphones, mobile devices, security cameras) require an infrastructure of cables. “And the quality of that cable and the quality of the installation of that cable impacts tremendously on the performance of that network.”

Frequent downtimes and frustratingly slow processing speeds are common consequences of a poorly performing network. “Those are some of the situations that we deal with and problems that we solve,” Ms. Barbulescu explains. The team specializes in troubleshooting problematic infrastructures and uncovering the root of the problems. It is this ability that guarantees Axis Technical clients a top-notch network and sets the company apart from the competition. “We look at it and advise our team, ‘go and make it work. Make it work properly. Make it work optimally.’”

Ms. Barbulescu explains that giving customers the best technology-driven solutions is a “matter of pride,” and that the company adheres to a rigorous quality control process in order to consistently deliver superior service. For instance, at the end of every job, the foreman is required to submit photographs of the worksite to management. “We trust that the foreman and senior technicians have pride of workmanship,” Ms. Barbulescu says, “but, we need that proof at the end of every project to ensure that it is done exceptionally well.” The team meets once a month to discuss each job’s portfolio and to exchange ideas for continuous improvement. “You have to maintain that raised bar and champion complex challenges.”

Fibre Optic

Axis Technical Services specializes in a broad range of services and network solutions. “Anything that is hooked up with a wire, we do it,” Ms. Barbulescu says. Key areas of current growth and expertise include fibre optics, wireless infrastructure, and security systems.

“Fibre optic has always been at the forefront of pushing higher speeds [and] higher bandwidth for network application,” Ms. Barbulescu reports. The concept is simple. If a network were a road, fibre infrastructure would provide a much broader highway for traffic to travel down than alternative systems would.

Unfortunately, the high costs involved with fibre optic connectivity and equipment have long rendered the technology inaccessible to many users. Associated expenses have slowly dropped over time, however, and fibre optic technology has recently become a more affordable solution for the mainstream.

This increased availability is important because fibre optic technology offers almost unlimited potential. “We don’t even know how fast the network can run on fibre; they haven’t maxed it out yet. Anything they’ve tried, the fibre can do,” Ms. Barbulescu reports. She adds that this potential is especially important because demands on networks will continue to increase steadily in the coming years. “So, if you are thinking about longevity, if you are thinking about future-proofing what you are installing, fibre is the way to go.”

Traditional copper wiring, on the other hand, requires constant updates, which disrupts business activity and racks up unnecessary expenses. “You rip out the old and you put in the new [with every update]. That is extremely wasteful and extremely costly,” Ms. Barbulescu points out. “Whereas, if you put in fibre… you put it in once and it is there forever.”
Fibre is also greener than traditional wiring technologies. Obviously, waste is reduced because businesses do not have to regularly throw out old wires in order to keep up with rapidly advancing technology. In addition, fibre networks require far fewer materials. In fact, it takes “hundreds and hundreds and hundreds” of copper cables to do the same task as one small fibre cable. Not surprisingly, fibre is quickly gaining the attention of forward thinking architects, designers, and businesses.

Wireless Infrastructure

Many companies, particularly those with older buildings, are shying away from running wires at all. These businesses are choosing instead to expand their network and support more users by installing wireless infrastructure. Wireless options do require some wiring, but only at specific access points, which provides several key advantages.

Wireless systems can be used not only to replace a wired infrastructure, but also to serve as a secondary infrastructure that runs simultaneously alongside the first. This situation allows visitors and temporary employees to gain easy access to services while keeping the underlying network secure.

Wireless is also ideal for companies that encourage the use of external devices. The use of personal devices in the workplace is a rapidly increasing phenomenon, particularly for businesses with telecommuters and frequent travelers. A wireless infrastructure can provide “host areas” to quickly and easily accommodate these devices, making it seamless to go from home to office or from office to hotel. “[You] hook up on the wireless and away you go, you are on the network.”
Wireless is still a developing technology, and Axis Technical anticipates a good deal of future growth in this area. In response, the team is actively training and preparing for the anticipated increase in sales and installation.

Security Systems

Security systems are rapidly becoming a core part of Axis Technical Services’ business as the security sector switches to an IP format. In fact, many security cameras today have become “no different than a computer,” Ms. Barbulescu explains. They are “just another node on the network.” Card access technology is also evolving at a fast pace.
Current innovation in security technology comes after years of stagnation within the industry. For a long time, the attitude of many businesses was that, “this is the way it has always been done and it works so we shouldn’t change it.” In the last five to seven years, however, security devices have begun to catch up, abandoning traditional analog technology and joining the network.

As the market made the transition from analog, surveillance and access control has shifted from many security departments into the IT departments. Axis Technical Services already has strong relationships with many IT departments, so incorporating security technology into the company’s services has been a natural next step.
The difference between old and new security technology can be astounding. New IP cameras boast high end megapixel counts that provide “extraordinary quality of picture,” Ms. Barbulescu explains. Images can also be manipulated easily, so security personnel are able to uncover what they need to see within the data.
The recent advances in security technology are proving so beneficial that Axis Technical Services projects that over 30 percent of next year’s revenue will come from the security sector.

Looking Ahead

From fibre optics to wireless infrastructure and security installations, Axis Technical Services is at the forefront of cutting edge network technology. The team can install any type of network infrastructure – or troubleshoot to determine what is wrong with an existing one. With virtually every business today completely dependent on computers and their related networks, it is no surprise that the company has grown so rapidly in recent years. And, with the team’s commitment to customer service and high quality work, this growth is likely to continue well into the future.

September 25, 2017, 4:33 PM EDT

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